Scope of Work For Virtual Assistant:

Do you get your kicks bringing order to the chaos? Do you want to help an amazing all female team get women up and running?

If you love a challenge, thinking on your feet, working as a team with other amazing women, and supporting women athletes, we want to meet you!

Who We Are:

Not Your Average Runner is a life and running coaching business for women who want to learn how to run. We teach women, aged 40-60, who may not necessarily identify as an athlete, the basics of running as well as how to manage their mind and inner mean girl, so that they can become the badass superhero of their own lives.

We offer running coaching that covers everything from the basics like running form to more advanced training plans for marathons and triathlons. We also offer life coaching using the thought model because we know that building good habits and hitting your goals starts with your thoughts.

Further information on our company can be found at www.notyouraveragerunner.com.

What We Believe:

We work exclusively with women who are not average runners. Whether that means they’re older or have never run before or are just getting into running and think they have to be able to run an entire mile in 12 minutes.

We have a big vision here at Not Your Average Runner. And that is to get a million women up and running so that they have the tools to change their lives.

Our core values are inclusion, diversity, honesty, accountability, and FUN. And these are the qualities we look for in team members.

We believe in being the most authentic version of yourself and so we are the most authentic version of ourselves, swear words and progressive feminist thoughts and all.

Your Role:

> As a virtual assistant, your primary responsibility will be to respond to emails in the Not Your Average Runner support inbox. We have a great reputation with our clients for quick, empathetic, and helpful customer service. Clients know to expect a 24 hour response time but we prefer that you check the inbox at least twice a day so that they receive a speedy response Monday through Friday.

> You’ll manage and schedule social media posts. Every month we schedule recurring posts in our Facebook groups as well as call reminders for our multiple weekly coaching calls.

> You’ll schedule emails into Ontraport, our EMS and CRM, as well as do some light tech work like updating campaigns and sequences.

> You’ll reach out to podcasts to pitch our CEO Jill as a guest speaker.

> You’ll need to have great attention to detail. We’ll expect you to double-check your work, proofread emails and social media copy for grammar and spelling errors, and let us know if you see anything amiss! Because the secret code word is chocolate.

> This support position will report directly to our Chief of Operations, Meaghan Lamm.

Your Specific Responsibilities Include:

> Responding to customer service emails in a timely manner.

> Managing and scheduling social media posts to our Facebook groups, Facebook page, and Instagram account.

> Scheduling emails in Ontraport.

> Calendar management as needed to support the coaching calendar and CEO.

> All team members are responsible for creating and maintaining Standard Operating Procedures and identifying problems or holes before they have a chance to misfire.

> Maintaining systems and processes, testing EVERYthing you create before it goes live, making suggestions on how existing processes can be improved, etc.

> Attending weekly meetings with Meaghan and the team to check-in and make sure that everything is on schedule.

Apply Only If…

> You have a solid working knowledge in the following systems or are a quick study when it comes to systems and tech: Wordpress, Ontraport, Dropbox, ClickUp, Vimeo, Acuity, Google Drive, Zoom, etc. (experience with Ontraport especially is a HUGE plus)

> You have at least 12 months of practical experience as a virtual assistant and at least four hours of your working day overlaps with 9-6pm ET.

> You're a problem solver who will be proactive in figuring out a problem before bringing it to our attention—flex those Google-fu muscles!

> You work in North American time zones, have a strong command of the English language, and can commit to a 24 hour turnaround on smaller tasks (we define smaller tasks as something that will take you less than 1 hour to complete).

> You’re a fast learner who's open to doing things differently.

> You’re a tech-savvy boss who can quickly learn a new system, app, or program.

> You are organized, can follow procedures, and can create procedures with little oversight.

> You are detail-oriented, double-check your work before submitting, and can fill in the gaps of a task if you see something is missing or doesn't make sense.

> You can easily handle multiple tasks and projects simultaneously.

> You're a self-starter and don't have a problem stepping up to make suggestions on how to be more efficient or productive.

> You're looking for a long term independent contractor relationship with a great team.

Legit: This position is Not for you if…

> You don’t thrive on details, customer service, following processes, email marketing, and streamlining wherever possible.

> You don’t feel confident in your ability to communicate effectively with Meaghan, Jill, and the Not Your Average Runner team.

> Your working day doesn't overlap 9am to 6pm Eastern time Monday through Friday by a minimum of 4 hours daily. (If you do all your work after 10pm or on a Saturday this isn't a good fit.)

> You're uncomfortable using or learning to use ClickUp according to our standard procedures.

> You don't have 20-30 available hours in your schedule each month and room to grow.

> You're looking to be hired as an employee.

Commitment:

> This is a virtually based position. You must have access to a comfortable home office, computer, and STRONG internet connection.

> You work during the hours of the 4 contiguous North American time zones Monday through Friday.

> You understand that you will have access to all of our existing Standard Operating Procedures and will be responsible for following them and updating them as needed.

> Potential for growth, more hours, and long term relationship with us.

How To Apply:

Send an email to support@notyouraveragerunner.com with your first name and favorite color in the subject line. In the body of an email tell us what the secret code word is and why you want to work with Not Your Average runner and include a 3-5 minute video (we recommend a free, easy to share Loom video) that details how long you have been a VA, your level of experience, and interest in customer service, why you would be a great fit for our team, your favorite flavor of ice cream, your location/time zone, and one boring fact about you.